Your privacy is important to us
This Privacy Policy describes how we collect, use, store, share and protect your personal information in connection with your use of the Site and the Services. If you are a respondent, please note that we are not the entity responsible for the processing of data, but a data processor as a mere provider rendering services to the person or company that sent you the interview at issue. To find out more, please contact the entity or person sending you the form.
2. Customers: how are we processing your data?
As mentioned above, if you use our Services or Site because you have created an Account with us, this Privacy Policy sets forth how we are processing your personal data. You are not required to provide any personal information when using the Site. The use of the Services, however, requires that you sign up and create an account as described in the STC. Who processes personal information? (who is the ‘Data controller’) Personal information is processed by Chatty Insights, S.L., a Spanish company with registered address at Carrer de Picalquers 1, 08001 – Barcelona (Spain). Contact details for our Data Protection Officer: [email protected]
What are we processing your data for and why are we processing it? (‘Purposes of data processing’, ‘legal basis of the data processing’ and ‘storage periods’).
We will process your data, and we will be processing your data as long as the contractual relationship with you is in force and during the five years following the end of said relationship. This results in us having to process your data for purposes of providing you with both the Services of providing autonomous qualitative research, as well as to perform our obligations under the STC.
Subject to obtaining your consent, and as long as you do not withdraw any such consent, we may also process your data for the following purposes to send you electronic commercial communications (if you subscribe to a newsletter) or to answer the requests you may address us when contacting us.
When we have to comply with a legal obligation applicable to us from time to time, such as those set forth in tax and anti-money laundering laws and regulations (such as Act no. 58/2003, dated December 17, on Taxes; Act no. 27/2014, dated November 27, on corporate taxes; Act no. 10/2010, dated April 28, for the prevention of money laundering and financing or terrorism; or Organic Act no. 10/1995, dated November 23, on Criminal Code). In any such cases, the data will be processed only during the periods set forth by said laws, being deleted thereafter.
Which companies will have access to your personal information?
We may share your information with competent courts and authorities, when we are legally required to do so (for instance, to allow such bodies to investigate, prevent, or take action against illegal activities), or we have to take action to protect our rights or any third party rights. In which territories may your personal information be processed? Your data may be transferred, processed, and stored in countries that do not have data protection laws as protective as those in your jurisdiction. We have entered into Standard Contractual Clauses with providers that process data in any said territories to enhance the level of security. Updating your information. Emails and commercial communications. You can update any information we may have from you by means of the account settings area or by sending us a written communication. Please remember that it is your duty to keep information updated.
3. Your rights
You have the right to withdraw your consent at any time. You also have the right to request access to, and rectification of, or erasure of your personal data, or restriction of processing, or to object to processing, as well as the right to data portability. Please note that if you choose to cancel your data and you are a customer, your account will be deleted and all data in your account will be permanently deleted from our systems. You may lodge a complaint at any time with the Spanish Data Protection Agency. We allow you to exercise the above-mentioned rights at any time by sending a letter addressed to our Data Protection Officer to calle de Pallars 108 (Aticco), 08018 – Barcelona (Spain) or an e-mail to [email protected].
4. Data Conservation
Your personal data may be kept for the duration of our contractual relationship and as long as you do not exercise your rights, at which time we may keep them properly blocked for the purpose of filing or responding to any claim related to them.
5. Changes to the privacy policy
We may amend this Privacy Policy from time to time. If you do not agree to any change to this Privacy Policy, you may terminate the Service Terms and Conditions.